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Reservation FAQs

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Q. Are reservations at Piccolo required?

A. Piccolo is humbled and grateful to be booked full nearly every night. While reservations are not required, we encourage reservations so you can have peace-of-mind knowing a table will be ready for you upon arrival. Because Piccolo experiences a high-volume of reservations on a nightly basis, we can not guarantee seating for walk-in guests; however, we always do our best to accommodate walk-ins if and when possible. 

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Q. As a walk-in guest, why was I told there was no available tables when I could clearly see open tables in your dining room? 

A. Please know...our hosts are not lying to you! Allow us to illustrate the "why" behind this commonly questioned scenario.

 

If a party walks-in with no reservation at 5:00, but Piccolo is booked full starting at 5:30, we unfortunately can not seat that party at any of the seemingly "open" tables because it would not give those walk-in guests nearly enough time to order and enjoy their meal before the reserved guests arrived. To the walk-in guests, though, at 5:00, we get it...you're looking around and seeing what appears to be "open tables." Please understand that these tables must remain open because they are soon to be occupied by reservations. Again, we are committed to doing our best to accommodate walk-in guests, but there comes a time (especially on weekends) when we simply do not have any physical seats to do so. This is why reservations are encouraged. 

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Q. Why does Piccolo ask me if I want 90 minutes or 2 hours at my table? 

A. At Piccolo, approximately 80% of our nightly seatings are by reservation. In order to properly organize the seating schematic for so many reservations, it's necessary that we know approximately how long you intend to be at your table. We sincerely don't mind how long you stay, we simply appreciate having advanced notice of timing so that our reservations process can operate smoothly throughout the evening. 

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Q. Can I make a reservation for longer than 2 hours? 

A. Of course! Again, we sincerely want you to stay for however long you'd like, but we do (kindly, please) request that you provide us with advance notice of that timing so we can ensure the logistics of our reservations process runs smoothly and without any hiccups for our other valued guests. When placing a reservation through our online platform, Tock, you can request more time in the additional requests section. 

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Q. What happens if we sit at our table longer than the time we originally told Piccolo?

A. We base our entire reservations seating schematic on the timing estimations our guests provide to us. It's not an easy job! When guests stay at their table longer than the window that was originally communicated to us, it starts to create a bottleneck in the reservations system. By communicating to us ahead of time how long you realistically intend to stay with us at your table, and sticking to that timeframe, it ensures that guests with reservations later in the evening don't experience a wait. And depending on the circumstance of the situation, a member of our team might offer you alternative seating on our patio or at our bar, if available, should you overlap your reserved window by a significant timeframe. Thank you for your understanding and for working with us to ensure an enjoyable experience for everyone, every night, at Piccolo. 

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Q. I'm trying to make a reservation online through Tock for more than 7 guests, but that's not an option. What should I do? 

A. For reservations of 7 or more guests, please call us at 417.374.7291 extension 1. Please...we beg of you...if you are trying to make a reservation for more than 7 guests, do not attempt to "work around" our online reservations system by making two separate smaller reservations, or by reserving a table for 4 and in the notes section stating that you "actually meant 10 guests." There's a reason why the system is set up as it is. Please do not attempt to override the system. It gives us major heartburn. ​

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Q. I have a special occasion party reserved at Piccolo. Is it okay to bring our own cake/cupcakes/dessert? 

A. Of course! We do, however, implement a $10 dessert fee for all outside food goods that are brought into the establishment. This is because our servers are still laboring to bring out dessert plates and utensils, as is our dishwasher to clean everything afterwards. Please know that Piccolo does offer full-size desserts and cakes for purchase, and this can be arranged in advance by contacting a Piccolo manager at 417.374.7291 or eatpiccolo@gmail.com. 

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Q. Why not just be walk-in only? 

A. At Piccolo, we wholeheartedly believe that a reservations system is ultimately the best way to ensure the most amount of people get to dine with us without the hassle of a wait. Reserving a table through our online platform Tock, takes less than a few minutes!

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Q. How do I reserve your side room for a private party? 

A. To privately book our side room, Piccolo does not require a deposit; however, there is a $475 food and beverage minimum spend that must be met. The room can be booked in two-hour increments. For parties of 15 or more, we do encourage offering your guests a "select menu" comprised of 5-6 entrees from our main menu; this select menu can be personalized however you'd like by our in-house graphic designer. To proceed with availability inquiries and booking, please reach out via email: eatpiccolo@gmail.com

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